Privacy Policy for Tele Med UK
Terms Found Here – Last Updated: 07/01/2025
Tele Med UK (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information we receive from users of our website, www.tele-med.co.uk (the “Site”), and our services. By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following types of personal information about you:
1.1 Directly Provided Information
- Contact Information: We collect information such as your name, email address, phone number, and mailing address when you register with our services, fill out forms on our Site, or interact with us in any other way.
- Account Information: If you create an account, we will collect information related to your account, including username, password, and any other information you provide.
- Clinical Information: When you use our services, we may collect information about your clinic, services, patients, and other relevant data necessary for delivering our services.
1.2 Automatically Collected Information
- Usage Data: We collect information about your interactions with our Site, such as the pages visited, duration of visits, referral source, and other engagement metrics.
- Device Information: We may collect information about your device, including the type of device, operating system, browser type, IP address, and mobile network information.
1.3 Cookies and Tracking Technologies
- We use cookies, web beacons, and similar tracking technologies to collect information about your activity on our Site. Please refer to our Cookie Policy section below for detailed information about how we use cookies.
2. How We Use Your Information
We use your personal information for various purposes, including:
2.1 Provision of Services
- To provide, maintain, and improve our services, including processing transactions, managing your account, and responding to queries.
2.2 Communication
- To communicate with you regarding your account, provide customer support, and send important announcements.
2.3 Analytics and Research
- To analyse usage patterns on our Site and enhance our marketing efforts and service offerings based on user preferences and behaviour.
2.4 Compliance
- To ensure compliance with applicable laws, regulations, and industry standards.
2.5 Marketing Purposes
- With your explicit consent, we may use your information to send you promotional materials, newsletters, and other communications about our services. You can opt-out of receiving such communications at any time.
3. Legal Basis for Processing Personal Information
We process your personal information based on the following legal grounds, as specified under the General Data Protection Regulation (GDPR):
- Consent: We will process your data based on your consent where you have given this to us for specific purposes.
- Contractual Necessity: We process your data to fulfil a contract to which you are a party or to take necessary steps before entering into a contract.
- Legitimate Interests: We may process your personal information when it is necessary for our legitimate interests, provided these are not overridden by your rights and interests.
- Legal Obligations: We may process your personal information to comply with legal obligations to which we are subject.
4. Data Sharing and Disclosure
We may share your personal information in the following circumstances:
4.1 Third-Party Service Providers
- We engage third-party service providers to perform functions on our behalf (e.g., payment processing, web hosting, customer support). These providers have access to your personal information only to perform these functions and are obligated not to disclose it.
4.2 Compliance with Law
- We may disclose your personal information where we are legally required to do so to comply with applicable law, regulations, or legal requests.
4.3 Business Transfers
- In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction, subject to confidentiality obligations.
4.4 Protection of Rights
- We may disclose your information to protect our rights, privacy, safety, or property, or that of others, or to defend against legal claims.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Cookies and Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help us to provide a better experience by remembering your preferences and tracking your use of our Site.
6.2 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the operation of our Site and cannot be switched off in our systems.
- Analytical Cookies: These cookies help us understand how visitors interact with our Site, gather information, and report on metrics such as the number of visitors, time spent on the Site, and pages visited.
- Functional Cookies: These cookies allow us to remember your preferences and provide enhanced, more personal features.
- Marketing Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests.
6.3 Managing Cookies
You can manage your cookie preferences through your web browser settings. You can choose to block cookies entirely or receive a notification when a cookie is sent. However, please note that blocking cookies may affect the functionality of our Site and your experience.
6.4 Third-Party Cookies
Our Site may contain links to third-party websites that may also collect your data. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies to understand their data practices.
7. Your Rights Under GDPR
As a data subject, you have several rights under the GDPR, including:
7.1 Right to Access
You have the right to request copies of your personal data. We may charge you a small fee for this service.
7.2 Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or incomplete.
7.3 Right to Erasure
You have the right to request that we erase your personal data under certain conditions.
7.4 Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data under certain conditions.
7.5 Right to Data Portability
You have the right to request that we transfer the data that we have collected to another organization or directly to you under certain conditions.
7.6 Right to Withdraw Consent
If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
7.7 Right to Lodge a Complaint
If you are unhappy with our response to your concerns regarding your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.
8. Security of Your Information
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or destruction. However, please note that no transmission of data over the Internet can be guaranteed to be completely secure, and you use our Site at your own risk.
9. International Transfers of Data
If we transfer your personal information outside the UK or European Economic Area (EEA), we will ensure that your information receives an adequate level of protection in accordance with the applicable laws. We may use standard contractual clauses approved by the European Commission or any other legal mechanism available to us for such transfers.
10. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, along with the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
