Privacy Policy Found Here – Last Updated: 10/01/2025
Welcome to Tele Med UK! These Terms and Conditions govern your use of our services and products, as detailed on our website, https://www.tele-med.co.uk. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
1. Definitions
1.1 “We”, “our”, “us” refers to Tele Med UK, a company registered in the United Kingdom.
1.2 “You”, “your”, “user” refers to any individual or entity accessing the services we provide.
1.3 “Services” refers to all services offered by Tele Med UK, including but not limited to website development, telemedicine solutions, patient management systems, integrated billing and payment systems, and bespoke applications.
1.4 “Third-Party Services” refers to any external applications, software, or services not developed or provided by us but integrated into our systems or recommended for use.
2. Services Offered
2.1 Tele Med UK provides state-of-the-art telemedicine solutions designed to enhance healthcare delivery.
2.2 Our services include, but are not limited to:
– Customisable Telemedicine websites.
– Integrated billing and payment systems.
– Electronic Health Records (EHR) management.
– Secure HD video calling capabilities.
– Development of bespoke Telemedicine applications tailored to your needs.
– Powerful administrative tools to streamline clinic operations.
3. User Obligations
3.1 You agree to provide accurate, current, and complete information when using our services.
3.2 You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
3.3 You must use our services in accordance with applicable laws and regulations and in a manner that does not infringe the rights of any third party.
4. Third-Party Services
4.1 Tele Med UK may utilise third-party applications, such as Google, Microsoft, Twilio, and Meta.
4.2 You acknowledge that we are not responsible for the performance, functionality, or reliability of third-party services, including any interruptions or errors.
4.3 All third-party costs will be outlined and explained prior to service implementation. You are responsible for maintaining your accounts with these providers, including any associated payments and subscriptions.
4.4 We will charge a fee for any assistance required to resolve issues arising from third-party services, unless it is determined that the issue was caused by our technology.
5. Fees and Charges
5.1 All fees for our services will be communicated clearly, and any additional charges associated with third-party services will be disclosed upfront.
5.2 If intervention is required to resolve issues related to third-party applications, these will be charged at our standard rates.
5.3 If it is determined that the issue arises from our technology, Tele Med UK will absorb the costs incurred during the resolution process.
6. Support and Maintenance
6.1 Our support services will be defined based on the selected service package. Specific details regarding ongoing support will be provided during the onboarding process.
6.2 If you use any services or products that are not expressly recommended by us, any ongoing support is rendered void and withdrawn.
7. Limitation of Liability
7.1 To the fullest extent permitted by law, Tele Med UK shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill arising out of or in connection with your use of our services.
7.2 Our total liability for any claim arising from your use of our services shall be limited to the amount paid by you for the services in question.
8. Intellectual Property
8.1 All intellectual property rights, including trademarks, logos, software, and content provided by Tele Med UK, remain our property or that of our licensors.
8.2 You may not reproduce, copy, distribute, or create derivative works from any part of our services without our prior written consent.
9. Confidentiality
9.1 You agree to maintain the confidentiality of any confidential information disclosed to you by Tele Med UK during the course of your use of our services.
9.2 This confidentiality obligation will survive the termination of your engagement with Tele Med UK.
10. Termination
10.1 Tele Med UK reserves the right to suspend or terminate your access to our services at our discretion, particularly if any User Obligations are breached or if there are concerns regarding compliance with these Terms and Conditions.
10.2 Upon termination, all provisions of these Terms and Conditions that by their nature should survive termination shall continue in full force and effect.
11. Governing Law
11.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
11.2 Any disputes arising out of or relating to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Dispute Resolution
12.1 In the event of a dispute, both parties agree to attempt informal resolution and engage in good-faith negotiations before seeking legal recourse.
12.2 You agree to engage in mediation as a primary method of dispute resolution prior to initiating any lawsuits or legal actions.
13. Amendments
13.1 Tele Med UK reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website, and your continued use of our services after any modifications constitutes acceptance of these changes.
13.2 It is your responsibility to review these Terms and Conditions regularly to ensure awareness of any modifications.
14. Indemnification
14.1 You agree to indemnify and hold harmless Tele Med UK, its employees, agents, and any third-party providers from and against any claims, expenses, damages, losses, liabilities, or costs (including legal fees and costs) arising from your use of our services or your breach of these Terms and Conditions.
15. Severability
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16. Entire Agreement
16.1 These Terms and Conditions constitute the entire agreement between you and Tele Med UK regarding your use of our services, superseding any prior agreements or understandings, whether written or oral.
17. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
– Email: info@tele-med.co.uk
– Website: https://www.tele-med.co.uk
– Address: Unit 6 Sneinton Market, Suite TM1, Gedling Street, Nottingham, NG1 1DS